ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management.
Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the
guidance contained within the ITIL books.
ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the
accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition
of organisations' growing dependency on IT and embodies best practices for IT Service Management.
The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly
dependent on IT in order to satisfy their corporate aims and meet their business needs, this leads to an
increased requirement for high quality IT services.
ITIL provides the foundation for quality IT Service Management. The widespread adoption of the ITIL guidance
has encouraged organisations worldwide, both commercial and non-proprietary, to develop supporting products
as part of a shared 'ITIL Philosophy'.
OGC worked closely with BSI and itSMF in rewriting the ITIL books in order that the BSI Management Overview
(PD0005), BS15000-1 (Specification for service management), BS15000-2 (Code of practice for service management)
and the ITIL series form part of the same logical structure. The BSI Management Overview serves as a management
introduction to the detailed guidance in ITIL, and correspondingly, the individual ITIL books offer expanded
information and guidance on the subjects addressed in within BS15000.
There is a wide range of products and services available. Non-proprietary elements include the ITIL Publications,
Qualifications and the itSMF. Elements provided by commercial companies include consultancy, software tools
and training.
® ITIL is a Registered Trademark of OGC.
Source : The Official ITIL Web Pages